FAQ Index | Aerial Guide

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Frequently Asked Questions

If you have a question that isn't on this list - email us or use our contact form!

We accept Apple Pay and all major credit cards.

We use Shopify's encrypted secure checkout and for handling payment information.

Of course we do! We do accept returns on everything for 7 days (from the time it is delivered to your shipping address) that is unused/unworn. Use the Orders Contact Form and we will make things right. Have your order number ready, please. We'd also like to hear why you're returning your goods, so we can do better in the future to deliver the best products possible.

For digital goods, please contact us and we'll refund your money. After a refund is given the digital files must be deleted and no longer used.

For apparel/hard goods, return shipping will be at your expense. Since our apparel process is printed on demand, we can not offer exchanges and you will have to submit another order to be re-printed, packed and shipped.

5-10 minutes. We email links to the purchased digital files to the email address used at check out.

Our (non-digital) products are printed on demand, meaning as we receive an order - we print, pack then ship the products. Embroidery (hats) typically takes longer than anything else simply due to the fact that they need to be sewn which is a longer process.

Printing can take up to 5 days.
Shipping is based on your selection at check out.

Use the form on the Contact page, please try to be as descriptive as possible! Thank you for reporting these! I’ll try my best to get an update out ASAP.

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